Anu Holistic Therapy Policies

Cancellation and Late Arrivals

  • If you need to cancel or reschedule your appointment, please provide a minimum of 48hrs notice.

  • Less than 48hrs notice of cancellation/reschedule will result in 50% of the treatment being charged to cover my time and expenses. 

  • No shows will be charged 100% of the treatment. 

  • If you arrive late for your appointment I will do my best to accommodate the full appointment length, however this may not be possible and you may still be charged in full. 

  • Should you arrive with 30 mins or less of your appointment time remaining, it will be treated as a no show and you will be charged 100% of the treatment price.

  • I understand that sometimes things happen beyond our control and will therefore treat each reschedule, cancellation and late arrival on a case by case basis. 

Thank you for your understanding

Inappropriate Conduct

Anu Holistic Therapy offers professional massage therapy. If at any point before, during or after the client’s  massage, Anu Holistic Therapy determines that the client’s language or behaviour is inappropriate or threatening, the client’s massage will be cancelled or stopped immediately, the client will be directed to leave the appointment and the client will still be charged in full. 

For practitioner and client wellbeing, Anu Holistic Therapy may refuse service if appropriate.

Please provide appropriate notice and do not attend your massage if: 

  • You are under the influence of alcohol or drugs, including being hungover.

  • You are ill (cold or flu symptoms, fever etc.). If you have recently been ill, please ensure you have been clear of symptoms for minimum 72hrs before attending your appointment. 

  • You have a contagious condition (for example a cold, fungal or bacterial skin infection).

  • If you are pregnant, or planning on becoming pregnant. Anu Holistic Therapy does not offer pregnancy massage. If you would like a recommended practitioner offering pregnancy massage please reach out via email.

If you have a condition that you are unsure about please get in touch to discuss if massage is still suitable or can be modified to practice safely.

Anu Holistic Therapy Gift Vouchers

  • A gift voucher is valid for one time use only

  • Gift vouchers cannot be redeemed for cash

  • Gift vouchers cannot be used in conjunction with any other offers or discounts

  • Gift vouchers are valid for 6 months from the date of purchase

  • Payment for gift vouchers is taken by BACS and is required prior to the gift voucher being made available

  • Anu Holistic Therapy gift vouchers can only be redeemed for use at Anu Holistic Therapy and cannot be used for services at Ashlins Natural Health